Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"1fb2d32b2d46ca2e29e1c092d2df70d1eb801cea_lout","branding":{"id":"23","key":"isd","name":"IE Service Desk","portalBaseUrl":"/servicedesk/customer/portal/23"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/37f61870-874f-442f-ae27-4044970cad78/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZjIzNDdiNy01ZTExLTRlZjgtOGJjYy01ZDQxZjA0NzhkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM3ZjYxODcwLTg3NGYtNDQyZi1hZTI3LTQwNDQ5NzBjYWQ3OCI6WyJyZWFkIl19LCJleHAiOjE3ODQyNjczMTksIm5iZiI6MTc4NDI2NjcxOX0.Zzl_wjE9ICbbDSonXQtWd-Iud8hT7Pl98J5B8zhpEdI&client=5f2347b7-5e11-4ef8-8bcc-5d41f0478d11&mode=fit","logoId":"37f61870-874f-442f-ae27-4044970cad78","isLogoAvailable":true,"helpCenterTitle":"Welcome to RetailNext Support","sharedPortalName":"RetailNext Support","userInitialAnnouncementMessageWiki":"<h4><a name=\"%28i%29PleasecheckCustomerPortalInstructionshttps%3A%2F%2Fretailnext.atlassian.net%2Fwiki%2Fspaces%2FPUBLICDOCS%2Fpages%2F712410046%2FSupportandDocumentationPortaltogetinfoaboutoptionsavailable\" target=\"_blank\" style=\"text-decoration: underline;\"></a><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Please check <a href=\"https://retailnext.atlassian.net/wiki/spaces/PUBLICDOCS/pages/712410046/Support+and+Documentation+Portal\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Customer Portal Instructions</a> to get info about options available</b></h4>","translations":{"en-US":{"helpCenterTitle":"Welcome to RetailNext Support","sharedPortalName":"RetailNext Support","announcementMessage":"h4. (i) *Please check [Customer Portal Instructions|https://retailnext.atlassian.net/wiki/spaces/PUBLICDOCS/pages/712410046/Support+and+Documentation+Portal] to get info about options available*","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#56c5dd","helpCenterTitleColor":"#090908","bannerMediaApiUrl":"https://api.media.atlassian.com/file/474c8a4b-eff7-4f66-ac9f-7d1f4110035b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZjIzNDdiNy01ZTExLTRlZjgtOGJjYy01ZDQxZjA0NzhkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3NGM4YTRiLWVmZjctNGY2Ni1hYzlmLTdkMWY0MTEwMDM1YiI6WyJyZWFkIl19LCJleHAiOjE3ODQyNjczMTksIm5iZiI6MTc4NDI2NjcxOX0.h9PwCrldgwMGNx9roBPNSBx8LR8JEpG2L7uywndErGA&client=5f2347b7-5e11-4ef8-8bcc-5d41f0478d11&height=300&mode=fit","bannerMediaApiFileId":"474c8a4b-eff7-4f66-ac9f-7d1f4110035b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"23","key":"isd","projectId":12852,"serviceDeskId":23,"name":"IE Service Desk","description":"<p>Welcome! You can raise a request for IE Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","onlyPortal":false,"reqTypes":[{"id":"227","name":"Implementation Task","descriptionHtml":"","callToAction":"Implementation Task","introHtml":"","icon":16941,"iconUrl":"https://retailnext.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16941","groups":[2380],"key":""}],"reqGroups":[{"id":2380,"name":"General"}],"orderMapping":{"2380":[227]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZjIzNDdiNy01ZTExLTRlZjgtOGJjYy01ZDQxZjA0NzhkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTExNzI3NzM4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODQyNjc5MTksIm5iZiI6MTc4NDI2NjcxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hP78-HB0LoWDSgsMZgP87L7EWQ8OfIvs26THVDkMgEo","targetCollection":"upload-user-collection-117277382","endpointUrl":"https://api.media.atlassian.com","clientId":"5f2347b7-5e11-4ef8-8bcc-5d41f0478d11","tokenDurationInMins":20}},"reqCreate":{"id":227,"projectId":12852,"issueType":{"id":"3","name":"Task"},"form":{"name":"Implementation Task","descriptionHtml":"","callToAction":"Implementation Task","intro":"","instructions":"","icon":16941,"iconUrl":"https://retailnext.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16941","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/23/create/227","requestValidateBaseUrl":"/servicedesk/customer/portal/23/validate/227","calendarParams":{"firstDay":0,"date":"2026-07-16T22:38:39-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZjIzNDdiNy01ZTExLTRlZjgtOGJjYy01ZDQxZjA0NzhkMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTExNzI3NzM4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODQyNjc5MTksIm5iZiI6MTc4NDI2NjcxOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hP78-HB0LoWDSgsMZgP87L7EWQ8OfIvs26THVDkMgEo","targetCollection":"upload-user-collection-117277382","endpointUrl":"https://api.media.atlassian.com","clientId":"5f2347b7-5e11-4ef8-8bcc-5d41f0478d11","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}