RetailNext operates two separate services: a global service based in the United States (denoted as Global Cloud Service) and a separate service operated entirely within China (denoted as China Cloud Service). This page details the comprehensive network requirements for these services.
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Store Network | RetailNext Cloud Service | |
|---|---|---|
Admin Access Initial setup (HTTP): TCP 80 → Discovery (mDNS): UDP 5353 → Discovery (UPnP): TCP 1900 → IP Cameras Video (RTP/RTSP): TCP 554 ←, UDP → Video (HTTP): TCP 80 ← In-store Video Playback Video (WebRTC) UDP 8443 → | Store Appliance  | Cloud Service Management: TCP 8278 → Required Hosts (Global): 104.154.145.235 China: Static IP addresses are not used. Connections will be made to hosts with the retailnextchina.net domain. Note: all devices require access to public DNS (TCP/UDP 53 →) |
Admin Access Initial setup (HTTP): TCP 80 → Discovery (mDNS): UDP 5353 → Discovery (UPnP): TCP 1900 → Power IEEE 802.3af PoE at 15.4W | Aurora  | Cloud Service Management: TCP 8278 → Required Hosts (Global): 104.154.145.235 China: Static IP addresses are not used. Connections will be made to hosts with the retailnextchina.net domain. Note: all devices require access to public DNS (TCP/UDP 53 →) |
Admin Access Initial setup (HTTP): TCP 80/443 → | Stereo Sensors   | Cloud Service Data delivery (HTTPS): TCP 443 → Required Hosts (Global): 35.244.170.41 (*.camera.ops.retailnext.net) NTP: UDP 123 → China: these devices are not used Note: all devices require access to public DNS (TCP/UDP 53 →) |
Admin Access Initial setup (HTTP): TCP 80/443 → | Open-Mesh Switches  | Cloud Service Management: TCP 80/443 → Required Hosts (Global): cloud-switch.cloudtrax.com China: these devices are not used Note: all devices require access to public DNS (TCP/UDP 53 →) |
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Service | Protocol | Port | Direction | Destination | Notes |
|---|---|---|---|---|---|
Sensor control and data delivery | Proprietary | TCP 8278 | Outbound | RetailNext cloud service | Requires public DNS |
Administrative interface | HTTP/HTTPS | TCP 80/443 | Inbound | - | |
Video retrieval over RTSP | RTSP | TCP 554 | Outbound | IP video cameras/encoders | Ports may vary by product |
Video retrieval over HTTP | HTTP | TCP 80 | Outbound | IP video cameras/encoders | Ports may vary by product |
In-store video playback | WS over WebRTC | UDP 8443 | Inbound | - | |
Legacy video retrieval | RTP | UDP high ports | Inbound | - | |
Discovery | UPnP | UDP 1900 | Inbound | - | |
Discovery | mDNS | UDP 5353 | Inbound | - |
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End User Access | Protocol | Port | Direction | Destination (Global) | Notes |
|---|---|---|---|---|---|
Browser-based UI | HTTPS | TCP 443 | 👤 → ☁ | *.cloud.retailnext.net | For load balancing, capacity expansion, Customers will need to allow Internet access |
Video playback | WS | TCP 443 | 👤 → ☁ | *.cloud.retailnext.net | |
In-store video playback | WS over WebRTC Data Channel | -UDP 8443 | 👤 → Store network | Store ApplianceConfiguration details are coming soon | Store appliance must have Internet access to |
- | ☁ → 👤 | - | Reports, notifications, and user account management Customers will need to allow mail from | ||
Mobile Application Push Notifications | TCP 443 or 5223 | 👤 → ☁ | - | ||
Data Integration | Protocol | Port | Direction | Destination | Notes |
Query API | HTTPS | TCP 443 | → ☁ | *.api.retailnext.net | For load balancing, capacity expansion, |
POS, staffing, store hours, and other file uploads | HTTPS | TCP 443 | → ☁ | *.upload.ops.retailnext.net | HTTPS uploads are preferred over SFTP HTTPS: 35.244.192.136, 35.244.228.205 |
Security events | TCP 443 | → ☁ | *.security-events.ops.retailnext.net | 35.244.170.41 | |
Health monitoring alerts | - | ☁ → | - | Customers will need to allow mail from | |
POS Integration | Protocol | Port | Direction | Destination | Notes |
Lightspeed, Vend, Shopify, Square | API | - | ☁ → ☁ | - | Requires OAuth setup |