Hardware Warranty Info

Policy

  • Warranty starts on shipment. The clock for warranty starts on shipment to the customer or partner; it is not tied to when the hardware actually gets installed.

  • Replacement units receive the balance of the original warranty period. For example, Auroras have a 24-month warranty. If an Aurora is replaced after 10 months due to a defect, the replacement unit will have a 14-month warranty, i.e. it will receive the balance of the warranty of the original Aurora unit and not a brand-new 24-month warranty.

Periods

Hardware

Warranty

Hardware

Warranty

Sensors

Aurora

2 years

Xovis

3 years

Brickstream

1 year

Cameras

Axis devices
(cameras, encoders, etc)

5 years

Axis accessories
(card readers, injectors, covers, etc)

3 years

Appliances

HP

3 years

Dell

3 years

PoE devices

Ubiquiti switch

1 year

Open Mesh switch

1 year

Speco PoE injector

1 year

Signamax PoE injector

5 years

Axis PoE injector

3 years

Other

CyperPower UPS

3 years

ViewZ PVM monitor

3 year

 

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