Hardware Warranty Info
- Christos Hadjiyannis
Policy
Warranty starts on shipment. The clock for warranty starts on shipment to the customer or partner; it is not tied to when the hardware actually gets installed.
Replacement units receive the balance of the original warranty period. For example, Auroras have a 24-month warranty. If an Aurora is replaced after 10 months due to a defect, the replacement unit will have a 14-month warranty, i.e. it will receive the balance of the warranty of the original Aurora unit and not a brand-new 24-month warranty.
Periods
Hardware | Warranty |
|---|---|
Sensors | |
Aurora | 2 years |
Xovis | 3 years |
Brickstream | 1 year |
Cameras | |
Axis devices | 5 years |
Axis accessories | 3 years |
Appliances | |
HP | 3 years |
Dell | 3 years |
PoE devices | |
Ubiquiti switch | 1 year |
Open Mesh switch | 1 year |
Speco PoE injector | 1 year |
Signamax PoE injector | 5 years |
Axis PoE injector | 3 years |
Other | |
CyperPower UPS | 3 years |
ViewZ PVM monitor | 3 year |
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